
Frequently asked questions
How much is shipping?
Shipping is free on every US order, with no minimum spend.
When will my order arrive?
Orders are processed within 1–2 business days and delivered within 5–8 business days after processing. Delivery can take longer during peak holiday periods.
How do I track my order?
When your order ships, we email you a tracking number. You can also check it on our Track Your Order page. Please allow 24–48 hours for tracking updates to appear.
Can I return it if it's not right?
Yes. You can return eligible items within 30 days of delivery if they are unused, in their original condition and packaging. Email support@bluecalin.com with your order number to start a return.
When will I get my refund?
Approved refunds are issued to your original payment method within 5 business days of us receiving and inspecting your return.
What if my item arrives damaged or wrong?
Email us within 7 days of delivery with your order number and a photo. We will send a replacement or a full refund at no cost to you.
Can I change or cancel my order?
Yes, if you contact us within 12 hours of placing it. After that, your order may already be processing.
Which payment methods do you accept?
Major credit and debit cards and the other payment options shown at checkout. All payments are processed securely.
How can I contact you?
Email support@bluecalin.com or call +1 (925) 257-0701. We reply to all messages within 1 business day.






