FAQs
Answers to the questions we're asked most. If you need anything else, email support@bluecalin.com and we'll reply within 1 business day.
Shipping
How much is shipping?
Shipping is free on every order, with no minimum spend.
How long will my order take?
Orders are processed within 1–2 business days and delivered within 5–8 business days after that. Delivery times are estimates and can be longer during peak holiday periods.
Where do you ship from?
We ship from our warehouses in the United States and in Europe, depending on the item. If your order contains items from both, they may arrive in separate packages.
Do you ship outside the United States?
We currently ship to addresses within the United States only.
How do I track my order?
When your order ships, we email you a tracking number. You can also check your order on our Track Your Order page. Please allow 24–48 hours for tracking updates to appear.
When should I order for Christmas?
We post our holiday order-by dates on our website each season. Ordering early is always the safest way to make sure gifts arrive in time.
Orders
Can I change or cancel my order?
Yes, if you contact us within 12 hours of placing it. After that, your order may already be processing.
What payment methods do you accept?
We accept major credit and debit cards and the other payment options shown at checkout. All payments are processed securely.
Returns and refunds
What is your return policy?
You can return eligible items within 30 days of delivery. Items must be unused, in their original condition and packaging. See our Return & Refund Policy for full details.
How do I start a return?
Email support@bluecalin.com with your order number and the reason for your return. We'll send you return instructions.
Who pays for return shipping?
For change-of-mind returns, the customer pays return shipping. If your item arrives damaged, defective or incorrect, we cover everything.
When will I get my refund?
Approved refunds are issued to your original payment method within 5 business days of us receiving and inspecting your return.
My item arrived damaged or wrong. What should I do?
Email us within 7 days of delivery with your order number and a photo. We'll send a replacement or a full refund at no cost to you.
Contact
How can I reach you?
Email support@bluecalin.com, call +1 (925) 257-0701, or use our contact form. We reply to all messages within 1 business day.