Refund policy
30-Day Return Policy
At Bluecalin, we want you to shop with confidence. If you're not completely happy with your purchase, you can return eligible items within 30 days of delivery.
Return Eligibility
To qualify for a return, items must:
- Be unused and in their original condition
- Include the original packaging
- Come with proof of purchase (your order number)
Personalized or custom-made items can't be returned for change of mind, but we will always replace or refund them if they arrive damaged, defective or incorrect.
How to Start a Return
Email us at support@bluecalin.com with your order number and the reason for your return. We'll reply with return instructions and the return address.
Refunds
Once your return is received and inspected, approved refunds are issued to your original payment method within 5 business days. You'll get an email confirmation when your refund is issued. Depending on your bank, it may take a few extra days to appear on your statement.
Return Shipping
For change-of-mind returns, the customer is responsible for return shipping costs. Return shipping is free for damaged, defective or incorrect items.
We recommend using a tracked shipping service, as we can't guarantee receipt of returns without tracking.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery with your order number and a photo. We'll send a replacement or a full refund, including any shipping costs, at no cost to you.
Exchanges
We don't offer direct exchanges. If you'd like a different item, return your original order for a refund and place a new order.
Need Help?
Email: support@bluecalin.com
We reply to all emails within 1 business day.