Shipping Policy

At Bluecalin, we are committed to providing a transparent, reliable, and professional shipping experience. This Shipping Policy outlines how your order is processed, shipped, and protected until it reaches you.

Order Processing Time

All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or UK public holidays are processed the next business day. During high-demand periods (e.g., holiday seasons or promotions), processing may take slightly longer, and we’ll notify you of any significant delays.

Shipping Options & Transit Times

We offer two shipping options: Standard Shipping (Free) and Express Shipping (£10 Flat Rate). Shipping costs and options are displayed at checkout before payment. Below are the details:

A. Standard Shipping (Free)

We offer free standard shipping to the following regions:

Region Estimated Transit Time
United Kingdom 5–7 business days
United States 7–12 business days
Canada 7–12 business days
Australia 10–12 business days
All EU Countries (e.g., Germany, France, Spain) 7–12 business days

Note: Transit times are estimates and may vary due to location, customs, or external factors.

B. Express Shipping (£10 Flat Rate)

For faster delivery, we offer Express Shipping with priority handling and tracking:

Region Estimated Transit Time
All Eligible Countries 3–5 business days

3. Shipping Carriers

We partner with trusted carriers, including Royal Mail, UPS, FedEx, and DHL, based on your destination and selected shipping option.

4. Shipping Insurance

All shipments are protected by Bluecalin Shipping Insurance at no extra cost, covering:

  • Lost or stolen packages
  • Damage during transit (e.g., torn or broken items)

Claim Process: If your order is lost or damaged, contact us at support@bluecalin.com with your order number and photos of any damage. We’ll process a refund or replacement within 5 business days.

5. Shipping Confirmation & Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number within 3 business days. Use the tracking link to monitor your delivery in real-time. If you don’t receive a tracking number, contact us at support@bluecalin.com.

6. Customs and Import Duties

No customs duties apply for deliveries to the United Kingdom, United States, Canada, or Australia. For all other countries (e.g., Japan, Brazil), customs duties or import taxes may apply, which are the customer’s responsibility. Check with your local customs office for details.

7. Delivery Delays

Delays may occur due to:

  • Public holidays or peak seasonal demand
  • Severe weather conditions
  • Customs inspections (for international deliveries)

We’ll notify you promptly of any known delays affecting your order.

8. Failed Delivery Attempts

If a delivery attempt fails (e.g., no one is available), the carrier will:

  • Attempt redelivery (typically 1–2 additional tries)
  • Leave a note with pickup instructions at a local facility

Contact us at support@bluecalin.com if you need help rescheduling or tracking your delivery.

9. Contact & Support

For shipping questions or issues, our team is here to assist:

10. Company Details

VELAVIO GROUP LTD
Company number 16430229
Suite Ra01, 195-197 Wood Street, London, England, E17 3NU