Return & Refund Policy

At Bluecalin, we want you to be completely satisfied with your purchase. Our Return & Refund Policy outlines the process for returning items and receiving refunds, ensuring clarity and no surprises. Please review the details below.

1. Eligibility for Returns

We accept returns within 30 days of receiving your order, provided the following conditions are met:

  • The item is unused, undamaged, and in its original condition.
  • The item is returned with its original packaging, including accessories, tags, and documentation. Minor packaging damage (e.g., a torn box) is acceptable.
  • For damaged, defective, or incorrectly described items, we offer a full refund or replacement, including shipping costs.
  • For change-of-mind returns (e.g., no longer wanted), you may return the item, but you are responsible for return shipping costs, typically £5-£10 within the UK.

Note: We strive for accurate product descriptions, including images and specifications. If your item differs from what was described, contact us at support@bluecalin.com to discuss options.

2. Return Process

To return an item, follow these steps:

  1. Contact Us: Email support@bluecalin.com within 30 days of receiving your order.
  2. Provide Details: Include your order number and reason for return (e.g., damaged, defective, not as described, or change of mind).
  3. Return Shipping:
    • Damaged, defective, or incorrect items: We will email a prepaid return shipping label within 24 hours at no cost to you.
    • Change-of-mind returns: You are responsible for return shipping costs. Use a tracked service and send to: Velavio Group Ltd, Suite Ra01, 195-197 Wood Street, London, E17 3NU, United Kingdom.

Once we receive and inspect your return, we’ll notify you via email about the approval or rejection of your refund.

3. Refunds

If your return is approved:

  • Refunds will be issued to the original payment method.
  • Refunds typically appear in your account within 3-5 business days, depending on your payment provider.
  • If you haven’t received your refund after 10 business days, contact us at support@bluecalin.com.

Transparency Commitment: If an item doesn’t match its description on our website, we’ll issue a full refund, including shipping costs.

4. Exchanges

We do not offer direct exchanges. To exchange an item, return it for a refund and place a new order for the desired item.

5. Non-Returnable Items

For health and hygiene reasons, we cannot accept returns on:

  • Items that have been opened, used, or are not in original condition.
  • Gift cards or items marked as non-returnable on their product page (e.g., personalized products).

Note: Non-returnable items are clearly indicated on product pages. If you receive a damaged or incorrect item, contact us immediately for a resolution.

6. Damaged or Defective Items

If an item arrives damaged or defective, contact us at support@bluecalin.com within 7 days of receipt. We will:

  • Offer a full refund or replacement, including shipping costs.
  • Email a prepaid return shipping label within 24 hours.

7. Return Shipping Costs

  • Our error (e.g., damaged, defective, or incorrect items): We cover return shipping costs via a prepaid label.
  • Change-of-mind returns: You cover return shipping costs, typically £5-£10 within the UK or varying by region for international returns.

8. International Returns

For customers outside the UK, you are responsible for return shipping costs for all return types. Use a tracked service and send to: Velavio Group Ltd, 195-197 Wood Street, London, E17 3NU, United Kingdom. Contact us for region-specific guidance or assistance.

Note: If your order was damaged, defective, or incorrect, we’ll provide a prepaid label or reimburse reasonable return shipping costs.

9. Contact & Support

For questions or assistance, reach out to our team:

10. Company Details

VELAVIO GROUP LTD
Company number 16430229
Suite Ra01, 195-197 Wood Street, London, England, E17 3NU